Refund and Returns Policy

At EvaluationSpark.com, we strive to ensure that our customers are fully satisfied with our products and services. If, for any reason, you are not satisfied with your purchase, we’re here to help. Please read our refund and returns policy carefully to understand your rights and the options available to you.

1. Digital Products

All products available on EvaluationSpark.com are digital goods (including but not limited to game licenses, downloads, and access codes). As these are intangible and non-returnable items, specific conditions apply to refunds.

1.1 Eligibility for Refunds

Refunds will only be granted under the following circumstances:

  • Technical issues: If you encounter a technical problem that prevents you from accessing or using the product, and our support team is unable to resolve the issue within 14 days.
  • Misrepresentation: If the product does not match the description provided on our website or differs significantly in features from what was advertised.
  • Non-activation: If your access code or license is not activated, and you have not downloaded or used the product.

1.2 Non-eligibility for Refunds

We do not provide refunds in the following situations:

  • Change of mind: If you change your mind after purchase.
  • Incorrect purchase: If you accidentally purchased the wrong product, unless notified within 24 hours and the product has not been accessed.
  • Unauthorized purchases: Refunds will not be issued for purchases made by unauthorized individuals or without the consent of the account holder.
  • Limited-time offers: Sales, discounts, or promotions cannot be refunded once the offer period has ended.

2. Refund Process

2.1 How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our support team at support@evaluationspark.com within 14 days of your purchase.
  2. Provide the following details:
    • Order number
    • Proof of purchase (email receipt or order confirmation)
    • Description of the issue or reason for your refund request

2.2 Refund Approval

Once your request is received, our team will:

  • Investigate your case and may request additional information if needed.
  • Respond to your request within 5 business days.
  • Notify you whether your refund has been approved or rejected based on the eligibility criteria mentioned above.

2.3 Refund Method

If approved, your refund will be processed through your original payment method. Please note that it may take 5-10 business days for the refund to appear in your account, depending on your payment provider.

3. Cancellations

If you wish to cancel an order, you must contact us within 24 hours of purchase and before the product is downloaded or accessed. Once a product has been delivered digitally or accessed, it cannot be cancelled.

4. Exchanges

Since all products on EvaluationSpark.com are digital, we do not offer direct exchanges. If you experience issues with your product, we recommend contacting support to resolve the issue or inquire about available options.

5. Contact Us

If you have any questions about our refund and returns policy or need further assistance, please don’t hesitate to reach out to our support team: